ITIL 4 Specialist: Create, Deliver and Support

The ITIL® 4 Specialist: Create, Deliver and Support course is a core module in the ITIL 4 Managing Professional stream. This self-paced e-learning program focuses on the integration of value streams, practices, and technologies to design, build, deliver, and support IT-enabled products and services. It provides practical guidance for managing teams, workflows, service performance, and end-to-end delivery, equipping professionals with the skills needed to ensure consistent value creation in IT service operations.

After completing this course, you will be able to:

• Design and integrate service value streams to deliver user-centric services

• Effectively manage service performance, quality, and workflows

• Coordinate across teams and roles to ensure consistent service delivery

• Apply ITIL practices such as Service Desk, Incident Management, Problem Management, and Monitoring & Event Management

• Use tools and techniques to support scalable and efficient service operations

• Prepare for the ITIL 4 Specialist: Create, Deliver and Support certification exam

This course is ideal for:

• IT operations managers and service delivery professionals

• Technical support leaders, process owners, and team leads

• ITSM professionals aiming for the ITIL 4 Managing Professional certification

• Anyone involved in the creation, deployment, and continuous support of IT services

• TIL® 4 Foundation certification (required)

• Practical experience in IT service management and operations (recommended)

PLEASE NOTE: It may take 2-3 business days for your course access to be activated. You will receive an email from us with all necessary details.