ITIL 4 Practitioner: Service Configuration Management

This self-paced e-learning course provides a comprehensive overview of the Service Configuration Management practice as defined in ITIL® 4. Accredited by PeopleCert, the course equips IT professionals with the knowledge and skills needed to ensure accurate and reliable information about services, assets, and configurations is available when and where it is needed.

You will learn how to establish and maintain a configuration management system (CMS), manage configuration items (CIs), and support decision-making across the IT service lifecycle. The course also prepares learners for the ITIL® 4 Practitioner: Service Configuration Management certification exam.

By the end of this course, you will be able to:

• Understand the purpose, value, and scope of the Service Configuration Management practice

• Define and manage configuration items (CIs) and their relationships

• Establish and maintain an effective configuration management system (CMS)

• Ensure accurate, reliable, and accessible configuration data to support service delivery

• Collaborate with related practices such as Change Enablement, IT Asset Management, and Release Management

• Improve decision-making and risk management through trusted configuration information

• Prepare effectively for the ITIL® 4 Practitioner: Service Configuration Management certification exam

This course is ideal for:

• Configuration managers and CMDB administrators

• ITSM professionals responsible for asset and configuration data

• IT operations and service delivery teams

• Anyone working with Change Enablement, Incident, or Problem Management

• Individuals with an ITIL® 4 Foundation certification seeking to specialize

• ITIL® 4 Foundation certification (mandatory)

• Familiarity with basic IT infrastructure, asset management, or service operations is recommended

PLEASE NOTE: It may take 2-3 business days for your course access to be activated. You will receive an email from us with all necessary details.