ITIL 4 Practitioner: Monitoring and Event Management

This self-paced e-learning course delivers in-depth knowledge of the Monitoring and Event Management practice within the ITIL® 4 framework. Accredited by PeopleCert, the course teaches how to systematically observe services and components, identify events, and take appropriate action to maintain service performance and minimize downtime.

Participants will gain practical insights into proactive and reactive monitoring, event correlation, automation, and collaboration with other ITIL® practices. The course also prepares learners for the ITIL® 4 Practitioner: Monitoring and Event Management certification exam.

After completing this course, you will be able to:

• Understand the purpose and value of the Monitoring and Event Management practice

• Design and implement effective monitoring strategies for services and infrastructure

• Identify, classify, and respond to events using automation and best practices

• Correlate events to detect potential issues before they impact users

• Collaborate with practices such as Incident Management, Problem Management, and Change Enablement

• Use monitoring data to drive continuous improvement and decision-making

• Prepare confidently for the ITIL® 4 Practitioner: Monitoring and Event Management certification exam

This course is ideal for:

• IT operations and infrastructure professionals

• Service desk and NOC teams

• Monitoring specialists and event analysts

• ITSM practitioners involved in service assurance and reliability

• Anyone who has completed the ITIL® 4 Foundation certification and is looking to specialize

• ITIL® 4 Foundation certification (mandatory)

• Basic understanding of IT operations, infrastructure, and incident management is beneficial

PLEASE NOTE: It may take 2-3 business days for your course access to be activated. You will receive an email from us with all necessary details.