ITIL 4 Strategist: Direct, Plan and Improve

The ITIL® 4 Strategist: Direct, Plan and Improve e-learning course provides essential guidance on creating a structured and agile approach to strategy, governance, and continuous improvement. Positioned at the intersection of both the ITIL 4 Managing Professional and Strategic Leader streams, this course equips IT professionals with the skills to align organizational goals with tactical plans, foster a culture of collaboration, and drive sustainable service management improvements at all levels.

By the end of this course, you will be able to:

• Understand how to define and communicate a clear direction for service management

• Plan for success through effective governance, strategy, and risk management

• Foster a culture of continual improvement across the organization

• Use tools and techniques such as OKRs, balanced scorecards, and governance frameworks

• Apply Agile and Lean thinking in planning and improvement initiatives

• Prepare for the ITIL 4 Strategist: Direct, Plan and Improve certification exam

This course is ideal for:

• IT managers, team leads, and process owners involved in planning and governance

• Professionals aiming for either the ITIL 4 Managing Professional or Strategic Leader designation

• Individuals responsible for continual improvement, compliance, and value realization

• Anyone seeking to improve organizational agility and operational efficiency through better direction and planning

• ITIL® 4 Foundation certification (required)

• Experience in service management, team coordination, or governance is beneficial

PLEASE NOTE: It may take 2-3 business days for your course access to be activated. You will receive an email from us with all necessary details.